At manilacasino, protecting your personal data is not an afterthought — it's a core obligation. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold over your own data as a Filipino player on our PAGCOR-licensed platform.
Six ways manilacasino protects your personal information every day.
All personal data stored by manilacasino — including your name, contact details, and payment information — is encrypted at rest using industry-standard AES-256 encryption. Your data is never stored in plaintext on our servers.
manilacasino does not sell, rent, or trade your personal information to third-party marketers. Your data is shared only with service providers necessary to operate the platform and with regulators as required by PAGCOR licensing obligations.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by manilacasino. We honour these rights and respond to verified requests within 15 business days.
manilacasino collects only the personal data that is necessary for the lawful operation of the platform, KYC compliance, and PAGCOR reporting requirements. We do not collect data beyond what is required for these purposes.
All manilacasino marketing communications — promotional emails, SMS alerts, and push notifications — are opt-in only. You may withdraw consent and opt out of all marketing at any time via your account settings or by contacting support.
manilacasino's data processing practices comply with the Philippine Data Privacy Act of 2012 and its implementing rules. Our Data Protection Officer (DPO) oversees all data privacy matters and can be reached through the support channel.
1.1 manilacasino is a PAGCOR-licensed online casino and sports betting platform serving players in the Philippines. The protection of your personal data is a fundamental obligation we take seriously — not just because it is required by Philippine law, but because it is the right way to treat our players.
1.2 This Policy applies to all personal data collected through the manilacasino website at manilacasino.app, including data collected during account registration, identity verification, gaming activity, payment processing, customer support interactions, and marketing communications.
1.3 By registering an account on manilacasino and accepting our Terms & Conditions, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
1.4 This Policy should be read alongside the manilacasino Terms & Conditions. In the event of conflict between this Policy and any other document, this Policy shall govern with respect to data privacy matters.
manilacasino collects personal data through several means in the course of providing our services. The categories of personal data we collect include:
3.1 manilacasino processes your personal data for the following purposes:
4.1 Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, manilacasino processes your personal data on the following legal bases:
5.1 manilacasino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:
manilacasino is required to disclose player data to PAGCOR as part of its licensing obligations. We may also be required to disclose data to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement authorities in response to lawful requests, warrants, or court orders.
We share necessary data with trusted third-party service providers who assist in operating the manilacasino platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game software providers, KYC verification services, cloud infrastructure providers, and customer support platform operators. All service providers are contractually bound to process data only as instructed by manilacasino and to maintain appropriate security standards.
In the event of a merger, acquisition, or sale of manilacasino or substantially all of its assets, your personal data may be transferred to the acquiring entity. We will notify registered players of any such transfer and of any changes to this Privacy Policy that arise as a result.
6.1 manilacasino uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:
6.2 You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair or prevent your use of the manilacasino platform.
6.3 manilacasino does not use third-party advertising cookies or permit third-party ad networks to place tracking technologies on the platform.
7.1 manilacasino retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention requirements.
7.2 Specifically:
7.3 Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual.
8.1 manilacasino implements technical and organisational measures appropriate to the risk level of the data it processes. These measures include:
8.2 In the event of a personal data breach that poses a risk to your rights and freedoms, manilacasino will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players as soon as reasonably practicable.
9.1 Under the Philippine Data Privacy Act of 2012 (R.A. 10173), you have the following rights with respect to your personal data held by manilacasino:
9.2 To exercise any of these rights, contact manilacasino's Data Protection Officer via the support channel. We will respond to verified requests within 15 business days. Identity verification may be required before we process a data access or deletion request.
10.1 manilacasino is strictly prohibited from being used by individuals under 21 years of age. We do not knowingly collect personal data from individuals under 21.
10.2 If manilacasino becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all personal data associated with the account will be deleted, and any deposits will be returned to the originating payment method following verification.
10.3 If you are a parent or guardian and believe that your child under 21 has registered an account on manilacasino, please contact our support team immediately so that we can investigate and take appropriate action.
11.1 manilacasino primarily stores and processes personal data within data centres located in the Philippines or in jurisdictions with equivalent data protection standards.
11.2 Where data is transferred to a service provider operating outside the Philippines (for example, certain cloud infrastructure or game server providers), manilacasino ensures that appropriate safeguards are in place, including contractual data processing agreements that impose obligations equivalent to those under the Philippine Data Privacy Act.
11.3 By using the manilacasino platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject always to the protections outlined in this Policy.
12.1 manilacasino reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available at manilacasino.app/privacy-policy, with the effective date displayed at the top of the document.
12.2 For material changes to how we process your personal data, manilacasino will provide at least 7 days' advance notice to registered players via email or in-platform notification before the changes take effect.
12.3 Your continued use of the manilacasino platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you disagree with any changes, you may close your account by contacting customer support.
13.1 For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by manilacasino, please contact our Data Protection Officer (DPO) via the manilacasino live chat support channel, available 24/7.
13.2 Written privacy enquiries may be submitted by email to: [email protected]
13.3 If you are not satisfied with manilacasino's response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
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